What to Expect When You Call 988

We talked to residents throughout Central Maryland, and you told us — it takes courage to call. You also told us it helps to know what to expect.

Here's what happens when you call the helpline.

You'll hear a message telling you that you've reached 988.

We'll play a little hold music while we quickly connect you.

A specialized counselor at the 988 call center closest to you will answer the phone.

Your counselor will listen and provide emotional support.

We also can share resources for longer-term support.

  • All calls are free and confidential.

  • You will always be treated with dignity.

  • Most callers get immediate relief.

Reasons to Call

People call 988 to talk about a lot of things —

  • thoughts of suicide

  • relationships

  • economic worries

  • anxiety

  • sexual identity

  • drinking too much

  • drug use

  • feeling depressed

  • mental and physical illness

  • loneliness

  • trauma

  • and more

When life gets tough, it can feel overwhelming. But it can get better. Whatever problems you are dealing with, 988 is here to help.

The Here2Help Hotline (410-433-5175) and the National Suicide Prevention Lifeline (1-800-273-8255) are still working — and can also be reached by calling 988.